Shipping and returns

1. Shipping

La Compagnie des Cartes is committed to preparing and entrusting the carrier with your products within two business days of your order.

Shipping charges include packaging, handling and postage.

The price list we apply is as follows (all prices include VAT):

Metropolitan France

All products, excluding wall maps and relief

Orders under €15

Orders between €15 and €30

Orders between €30and €50

Orders over of 50 €

Fast delivery with tracking
(no signature required upon delivery, takes 2-4 business days)
This rate is not available for travel guides and some heavy or bulky products.

4.90 €

3.90 €

2.90 €

Colissimo WITHOUT signature on delivery
(time 2 to 3 working days)

6.90 €

5.90 €

3.90 €

Colissimo WITH signature on delivery
(time 2 to 3 working days)

8.90 €

4.90 €

Chronopost 13h
(delivery within 24/72 working hours)
Corsica : add to the grid opposite the Chronopost surcharge of 20 €

€15.9

€15.9

9.9 €

Mondial Relay

€4.90

3.90 €

0.01€

Wall charts (in tube)

Orders under €15

Orders between €15 and €30

Orders between €30 and €50

Orders over €50

DPD
(delivery within 24/72 business hours)

€12.90

9.90 €

6.90 €

4.90 €

Chronopost 1pm
(delivery within 24/72 business hours)

Corsica and large format card: add to the grid opposite the Chronopost surcharge of 20 €.

19.90 €
19.90 €
17.90 €
15.90 €

Mondial Relay (standard size cards only)

6.90 €

4.90 €

€2.90

Standard size relief cards

One-time fee

Global Relay

8.90 €

DPD

9.90 €

Chronopost

18.90 €

Large format relief cards

One-time fee

Delivery Colissimo or DPD with tracking and signature
(2 to 3 business days)
For Corsica, shipments vary between € 49.90 including VAT and € 99.90 including VAT
(depending on the size of the product and the time chosen - the final calculation is made just after the validation of the address, before the payment stage)

39.90 €

France Outre-Mer

Folded maps and guides

One-time pricing

OM1: Guadeloupe (including St. Barthélémy and St. Martin), Martinique, Reunion Island, French Guiana, Mayotte and St. Pierre and Miquelon

22.90 €

OM2: New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands

40.90 €

Wall charts in tubes and bulky products

One price

OM1 via Colissimo DOM or BPost - with signature (Guadeloupe - including St Barthélémy and St Martin, Martinique, Reunion, Guyana)

105.90 €

OM2

Contact us for a custom quote

Europe (excluding Switzerland, UK, Ireland)

Folded maps and guides

Price

Delivery with tracking
(3 to 5 business days)
BPost M2M Minipack Scan

€9.95 to €12.95

Belgium: Delivery with tracking
(2 to 3 business days)
DHL

8.95 € (6.95 € from 30 €, and 4.95€ from 50 €)

Wall cards (in tube)

One-time pricing

Delivery with tracking
(3 to 5 business days)
BPost M2M Minipack Scan

$17.95

Embossed cards (standard size)

Price

Delivery with tracking
(3 to 5 business days)
Large format relief cards cannot be shipped to this destination (except Belgium)

25.95 to 29.95 €

Switzerland, UK, Ireland

Folded maps and guides

Price

Delivery with tracking
(3 to 5 business days)
BPost M2M Minipack Scan

€12.95 to €17.95

Wall charts (in tube)

Price

Delivery with tracking
(3 to 5 business days)
BPost M2M Minipack Scan

€14.95 to €18.95

Embossed cards (standard size)

One-time pricing

Delivery with tracking
(3 to 5 business days)
Large format relief cards cannot be shipped to this destination.

€59.95

Carrier selection may vary depending on shipping period.

Switzerland and countries outside of Europe : depending on the amount of your order, the type of products and the destination, you may have to pay customs duties, upon delivery or prior to it.

2. Free returns / refund

Metropolitan France

Returns are possible under the conditions provided for in the general conditions of sale of our site (Article 5 - Right of withdrawal), that is to say, in accordance with the French legislation in force, you can return your order within thirty (30) working days, with the only condition that you return products in perfect condition.

With the exception of bulky items (wall maps, embossed maps, large globes), we will pay for the return shipping costs, either by reimbursing you by SEPA transfer (within 7 days after receipt of your return), or by sending you a prepaid return slip. 

For any return request, we kindly ask you to fill out our contact form, or contact us by email. The return procedure (return address, practical details) will be communicated to you by mail, within 48 hours.

.

Outside metropolitan France

Return costs from any address outside metropolitan France are at the customer's expense.